Frequently Asked Questions
Everything you need to know to make your home festive and bright.
When should I place my order to ensure delivery by Christmas?
To guarantee your holiday decor arrives in time for the festivities, we recommend placing domestic orders by December 12th. For expedited shipping options, please refer to our checkout page.
What is your return policy for seasonal holiday items?
We offer a 30-day return window for most items. However, due to the seasonal nature of our products, holiday-specific decor must be returned by December 20th or within 14 days of purchase, whichever comes first, in its original packaging.
Are your Christmas lights and electronic decorations energy efficient?
Yes, the majority of our lighting collections utilize high-quality LED technology, which consumes up to 80% less energy than traditional incandescent bulbs and lasts significantly longer.
Do you offer international shipping for heavy items like artificial trees?
We currently ship to North America and Europe. Please note that oversized items like artificial trees may incur additional freight charges and longer transit times depending on your location.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website so you can monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.